Agenda

FUTURE BANKS SUMMIT 2021

DAY 1 | 01 NOVEMBER 2021, MONDAY
08:00 – 15:00

 

08:00 – 09:00
REGISTRATION & WELCOME COFFEE

09:00 – 09:10
OPENING NOTE BY THE EMCEE

09:10 – 09:20
WELCOME ADDRESS BY CHAIRPERSON
Mr. Majed Alshodari– Chief Cyber Security Officer- SALAMA Cooperative Insurance Co.

09:20 – 09:40
SAUDI ARABIA: A FINANCIAL HUB IN THE MAKING UNDER VISION 2030
  • How KSA aims to transform itself into a top-ten global financial marketplace by 2030
  • Understanding the changing market demographics and customer expectations
  • The technology trends fast-tracking digital transformation in the financial sector

Marwan Abouzeid – Principal Solutions Consultant – FINASTRA


09:40 – 10:25
PANEL DISCUSSION | CEO’S VISION: THE FUTURE OF BANKING SECTOR – NEW STRATEGIES FOR FUTURE GROWTH
  • What are a Bank CEO’s top priorities today
  • How to create a culture of Innovation within a bank?
  • Creating a roadmap for a successful people strategy for a digital future

Moderator: Majed Alshodari, Chief Cyber Security Officer, SALAMA Cooperative Insurance Co

Jazza Al Sari, Founder & CEO, Saudi Digital Bank

Mazin Alghunaim, CEO, Bidaya Home Finance

Badr H, CEO, Saudi Kuwaiti Finance House S.S.C


10:25 – 10:45
Conversational Banking: How banks can harness the power of conversations across channels
Arvind Kalla, Business Head, Middle East – ValueFirst

10:45 – 11:05
Supercharge your share of wallet
  • Having the client at the core of business
  • Driving sales
  • Impact cases

Ahmad Ghandour, Country Manager, Saudi Arabia, Kuwait, Levant- Backbase


11:05 – 11:50
PANEL DISCUSSION | THE NEW SUPERHEROS: HOW CIOS AND CTOS ARE FAST-TRACKING TRANSFORMATIONS
  • Social Distancing, Branch Closures, Remote Workforce – How are tech leaders inBanks driving change?
  • Has the pandemic proven to be boon or a bane for CIOs in shaping the digitallandscape?
  • Acceleration to Digital Transformation in supporting business continuity

Moderator: Mohammed Al Shobani, AVP Digital Transformation, Al Rajhi Takaful

Mahmoud El Kassas, Head of IT Communications and Security, QNB ALAHLI

Jagdish Narayanan, CIO, Reliance Jio Payments Bank

Royal Cyber Speaker – Pending

Abdulelah Aloshayni, CIO, Elite Insurance and Reinsurance Brokers


11:50 – 12:10
AI-BANK OF THE FUTURE: HOW CAN BANKS HARNESS THE POWER OF ‘DATA-ENABLED CUSTOMERS’
  • How data-driven intelligence enables banks to compete more effectively
  • Why is now the moment for data-driven personalization?
  • Key steps for next-gen digital banks to deliver better banking

Alex Kwiatkowsk, Industry Principal, SAS Analytics


12:10 – 12:40
NETWORKING & PRAYER BREAK

12:40 – 13:25
PANEL DISCUSSION | THE FUTURE OF RETAIL BANKING: KEEPING UP WITH THE PACE OF CHANGE
  • Innovative trends in Retail Banking – Role of progressive technologies in retailbanking
  • How to address the biggest digital transformation challenges
  • Managing new customer expectations of the millennials and Gen-Z

Ali Allawala, Global Head Islamic Retail Banking, Standard Chartered Bank

Mohammed AlAjmi, Group Head of Retail Banking, Meem

Charbel Diab, Senior Director, OneSpan Middle East FZE


13:25 – 14:10
PANEL DISCUSSION | CISO PANEL: BUILDING SUSTAINABLE CYBER RESILIENCE INBANKING & FINANCIAL SECTOR
  • Cyber-readiness of financial institutions – How prepared are the banks?
  • Is cyber-risk for Banks a regulatory issue or just an IT one?
  • Mitigating and managing risks in an accelerated digital banking world

Moderator: Majed Alshodari, Chief Cyber Security Officer, SALAMA Cooperative Insurance Co.

Sultan Altukhaim, CISO, SAIB

Dr. Tim N, TISO, Commonwealth Bank

Hariprasad Chede, CISO, NBF

Hisham Mohamed, CISO, Emirates NBD

Mamdoh, CISO, Head Cyber Security Intelligence- Prominent Bank in Saudi Arabia


14:10 – 14:40
ROUND TABLE DISCUSSIONS

1. Open Banking revolution in the Kingdom – Developing a change roadmap

Fouad Abou Alwan, Director, Finastra

KEY POINTS of DISCUSSION:

  • Open Banking is it just APIs? Is it just a regulation mandate?
  • What are the immediate open banking opportunities and competitiveness in Saudi Arabia?
  • Open Banking as an enabler: Transitioning from being manufacturers or distributors of financial products to a model where you develop your products and services using FinTech and third parties as distributors, and vice versa
  • What are the greenfield opportunities opened by open finance, and beyond what is currently available through open banking alone?
  • Technology to the rescue: How can technology be a game-changer for banks to be a successful and competitive market player in the open banking ecosystem?

2. Omnichannel/Optichannel Customer Experience – Customer satisfaction in the digital era

Ahmad Sidawi, Enterprise Accounts Head, Genesys

KEY POINTS of DISCUSSION:

  • The key trends shaping Customer Experience today
  • What is Experience as a service and how can it help achieving Opti channel and personalization?
  • How can cloud accelerate digital innovation especially in the financial sector?
  • What is Multi-Cloud and how can it accelerate omni and opti-channel vision?
  • How do different age-groups prefer to connect with businesses?
  • Are current BOTs in the banking industry successful? What are the right strategies to build successful chat and voice bots?

14:40 – 14:55
ROUND TABLE CONCLUSION

14:55- 15:00
CLOSING REMARKS BY THE CHAIRPERSON AND END OF DAY 1

15:00
NETWORKING LUNCHEON
DAY 2 | 02 NOVEMBER 2021, TUESDAY
08:00 – 13:20

 

08:00 – 09:00
REGISTRATION & WELCOME COFFEE

09:00 – 09:10
OPENING NOTE BY THE EMCEE

09:10 – 09:30
DIGITAL BANK NEEDS DIGITAL SHARED SERVICES
  • Importance of Digital Shared Services
  • Challenges on the road to become digital
  • Establishing digital BT

Majed Alshodari, Chief Cyber Security Officer, SALAMA Cooperative Insurance Co.


09:30 – 09:50
EXPERIENCE AS a SERVICE – THE FUTURE OF CONTACT CENTER and EMPLOYEE ENGAGEMENT
Ahmad Sidawi, Enterprise Accounts Head, Genesys

09:50 – 10:20
Fire – Side Chat |DRIVING DIGITAL CHANGE IN THE
BANKING ECOSYSTEM LANDSCAPE – CHIEF DIGITAL OFFICER OR CHIEF FUTURE OFFICER?
  • Going Digital: The Banking Transformation Roadmap
  • Digital bank of the future: Can banks meet the AI challenge?
  • Significance of mastering data and leveraging advanced technologies

Grant Niven, Head of Group Digital, Banque Saudi Fransi

Dr. Ahmed Darwish, Head of Digital Delivery, Bank AlBilad


10:20 – 10:40
CLOUD COMPUTING IN BANKING AND FINANCIAL SERVICES SECTOR – PUTTING THECORE IN TO CLOUD
  • Building a Cloud Foundation for the New Banking Paradigm
  • Cloud enabled core banking – Why now is the right time to act?
  • Choosing the right model for cloud computing banking – Advantages & Challenges

Dr. Tim N, TISO, Commonwealth Bank, Australia


10:40 – 11:00
“Post Covid-19 Banking Paradigm Shift”

Esam AlKheshnam, CEO, ITS Group


11:00 – 11:20
THE EVOLUTION OF MARKETING & CUSTOMER EXPERIENCE IN POST COVID ERA
  • Extreme customer-centricity a MUST to adapt to the post-pandemic world
  • Strategies to build engagement and trust through technology and automation
  • Banking-As-A-Platform: Delivering a new era of customer experience and value

Yasmina Fahmy, Group General Manager Marketing & Digital Transformation, Contact Financial Holding


11:20 – 11:40
LISTEN TO YOUR CUSTOMER, BUILDING Cx CAPABILITIES TO IMPROVE AND DRIVE FUTURE TRANSFORMATION
Khaled Nabhan, Head of Customer Experience, Bank Audi EG

11:40 – 12:10
NETWORKING & PRAYER BREAK

12:10 – 12:30
REBOOTING BANKING FOR THE POST-COVID-19 ERA
Sultan Al-Hamidi, EVP, Social Development Bank

12:30 – 12:50
How is Fintech Innovation influencing the Future of Banking
Fares Antoun, Head of Payments, Bank of Beirut

12:30 – 13:00
CLOSING REMARKS BY CHAIRMAN & END OF DAY 2

13:00
NETWORKING LUNCHEON