Schedule

Discover the agenda of the 5th Annual Future Banks Summit & Awards KSA 2024. Explore keynotes, panels, and interactive sessions led by industry leaders in Riyadh.

09:00 - 09:55

REGISTRATION & WELCOME COFFEE

09:55 - 10:00

OPENING NOTE BY THE CHAIRPERSON

10:00 - 10:20

VISION 2030 - EMERGENCE OF THE KINGDOM AS A GLOBAL FINANCIAL LEADER

  • With KSA being a global junction for businesses, how does the banking industry prove to be a strong pillar of economic growth?
  • Opportunities for Saudi Arabia to position itself as a global banking leader
  • How Saudi Arabia’s new Open Banking policy turbocharging digital innovations?
10:20 - 10:40

THE FUTURE OF DATA IN BANKING IN A DIGITAL-FIRST ERA

  • Accelerating digitization coupled with Open banking and GDPR has changed customers’ attitude toward data
  • Data self-sovereignty is creating new business models
  • Banks need to rethink their data strategies to become ecosystem winners
10:40 - 11:25

PANEL DISCUSSION | BUSINESS TRANSFORMATION WITH NEW-AGE ADOPTIONS IN BANKING

  • What’s next for the bank’s innovation strategies?
  • Latest innovations & the path towards the Vision 2030
  • What is the next step for Saudi banks to set global benchmarks?
11:25 - 11:45

BUILDING THE BANK OF THE FUTURE: UNLEASH COLLABORATION FOR CORE BANKING MODERNIZATION AND HYPER-PERSONALIZATION

  • The banking and finance industry is undergoing a significant shift caused by new technologies, digital finance, and rising cyber threats, expecting hyper-personalized experiences from organizations they can trust.
  • The speed of core infrastructure modernization will define the success of every bank, eventually forcing banks to exit who fail to modernize.
  • Digitization as key technology enabler and how to leapfrog your existing IT infrastructure while reducing costs and ensuring organizational efficiency with the required specialized skills.
11:45 - 12:15

NETWORKING & PRAYER BREAK

12:15 - 12:35

DELIVERING THE NEXT GEN DIGITAL EXPERIENCE WITH AI FOR FSI

  • AI is leading the CX transformation journey with knowledge AI, conversational and emotional intelligence to deliver an omni channel experience
  • Combining AI and automation to drive automation across the entire customer journey, prioritize agent performance, and enable informed decisions using actionable insights
  • Transforming the contact center from a cost to value center
12:35 - 13:20

PANEL DISCUSSION | THE FUTURE OF NBFIs – REVOLUTIONISING THE MONEY MARKET IN KSA

  • How is it shaping the future blueprint of the financial ecosystem in KSA?
  • How fintechs are empowering the NBFIs to lend, transact, & contribute to the kingdom’s growth?
  • What comes next for Gen Z? How are NBFIs creating a cultural shift from traditional to digital?
13:20 - 13:40

INNOVATING TRADITIONAL BANKING SOLUTIONS TO THE CUSTOMER EXPERIENCE

  • Developing propositions
  • Digital solutions to engage consumers
  • Future models
13:40 - 14:30

FUTURE BANKS AWARDS KSA 2024

14:30 - 14:35

CLOSING REMARKS BY THE CHAIRPERSON AND END OF DAY ONE

14:35 - 15:35

NETWORKING LUNCHEON

09:00 - 09:55

REGISTRATION & WELCOME COFFEE

09:55 - 10:00

OPENING NOTE BY THE CHAIRPERSON

10:00 - 10:20

INCLUSIVE BANKING THROUGH OPEN BANKING – BRINGING LEGACY BANKS AND FINTECHS TOGETHER

  • How Open banking developments are shaping the future of BaaS, PaaS & SaaS
  • Is Cloud and SaaS adoption a key driver of success for the future of Inclusive Banking?
  • What lies ahead as Banks and FinTechs learn to coexist?
10:20 - 10:40

EXPERIENTIAL BANKING IN METAVERSE - THE THIRD WORLD BANKING

  • Entering The Third World Through Extended Reality (XR)
  • Role Of CBDCs In Metaverse Banking
  • Investments & Innovations in Digital Currencies & Blockchain
10:40 - 11:25

PANEL DISCUSSION | DIGITAL TRANSFORMATION - THE FOUNDATIONAL PLATFORM FOR ACHIEVING BUSINESS AGILITY

  • The cultural shift from the traditional ecosystem to the new digitized banking culture
  • Driving Banking innovation and delivering excellent customer experience
  • Where do the tech trends lead the kingdom’s banking ecosystem
11:25 - 11:45

CONVERSATIONAL BANKING - MAKING BANKS FUTURE READY WITH INTELLIGENT CONVERSATIONAL USER INTERFACES

  • How can Banks design a digital strategy that prioritizes customer’s needs and delivery of positive experiences?
  • Customer Satisfaction and Building trust – How to develop a Hybrid Omnichannel approach?
  • Exploiting the potential to lower costs, improve operations, and accelerate revenue growth with AI-enabled banking
11:45 - 12:15

NETWORKING & PRAYER BREAK

12:15 – 13:00

PANEL DISCUSSION | PAYMENTS EXISTING, NEW & NEXT – BLENDING PAYMENT CHANNELS INTO A SEAMLESS EXPERIENCE

  • Innovations in real-time payments
  • Revolutionizing global payments
  • The need to transform legacy payments infrastructure
13:00 - 13:20

BUILDING THE BANK OF THE PASSION ECONOMY

  • How can banks figure out their role in the digital economy beyond lending and storage of money
  • How AI can play a role in making you financially sound
  • The bank as a lifestyle enabler
13:20 - 13:50

FIRESIDE CHAT | REIMAGINING CUSTOMER EXPERIENCE IN A CUSTOMER-CENTRIC BANKING REALM

  • What does banks need more – CX or Product Innovation?
  • How digital customer engagement is the best POS for the next-gen consumers?
  • Why a ‘people first’ approach in a data-driven omnichannel ecosystem is key to greater customer retention?
13:50 - 14:00

CLOSING REMARKS BY THE CHAIRPERSON AND END OF THE SUMMIT PROGRAM

14:00 - 15:45

NETWORKING LUNCHEON

*This is a draft agenda. Timings are subject to change*